More Control Over Smart Follow-ups

We’ve expanded Smart Follow-ups to give you greater control over how follow-up suggestions are generated and prioritized.

Customize smart follow-up rules

Fine-tune how Mailbutler identifies emails that need your attention by configuring the behaviors and thresholds that matter most to you.

You can now create custom rules for:

Unopened emails Trigger follow-up suggestions when an email hasn’t been opened after delivery for a specified number of minutes, hours, days, or weeks.
Missing replies Get notified when no reply has been received within your chosen timeframe.
Quick opens Detect interest when recipients open your email within a defined number of seconds, minutes, hours, or days.
Repeat opens Define your own thresholds for high interest and extreme interest based on how many times an email is opened.
Link engagement Identify engagement through link clicks, including clicks within a specific timeframe and multiple-click thresholds.

Smart follow-up settings

Disable smart follow-up suggestions

Prefer to manage follow-ups yourself? You can now choose to disable smart follow-up suggestions while continuing to use Mailbutler’s email tracking features.

Set the urgency level for manually marked follow-ups

You can now define the minimum urgency level assigned to emails that you manually mark for follow‑up: low, medium, or high.

This ensures your manually marked follow‑ups are prioritized appropriately and appear alongside smart follow‑up suggestions according to your preferred urgency threshold.

Configure everything in one place

All smart follow-up settings can be managed from:

Account & Preferences → General

There, you can adjust urgency levels, enable or disable suggestions, and customize the rules that power your follow-up recommendations.

Smart Follow-ups should work the way you work. Explore the new settings, tailor them to your workflow, and let us know what you think!