MailbutlerM
Mailbutler
Nov 17

Whitelisting accidental trigger events

I was out of office a few nights ago and needed to check a link that I'd included in an outgoing email earlier in the day that I was tracking - so inevitably, not being connected to my own 'whitelisted' IP address, I triggered a tracking event by clicking the link.. It's now showing as the email was read and the link was clicked at 8:32pm.. but I need to remove it.. (I use the tracking info in legal claims to demonstrate that people who infringed my copyright actually read and acted on my emails when they've previously denied receiving anything, etc..) Would it be possible to add a feature for MailButler account owners to remove, or whitelist existing events so I can still hide when I've opened the emails or clicked on links myself? Basically, whitelisting, but after the event :)
CompletedCompleted

Mar 9, 2023

We've revamped the Tracking Details based on your comments as well as added features that allow you to: - exclude collaborators from tracking statistics and focus on external recipients - ignore tracking results that might be affected by yourself or your colleagues in the same network - delete events from the tracking timeline - see which download links were clicked We hope you like it!

Nov 28, 2022

Hi Jason! Thank you for sharing your ideas. The described functionality will be considered for the scope of our tracking upgrade.