Dec 18

First Open Tracking Only? WHAAAAAAT?!

Using other mail tracking services, I'm confused how no one has complained about only getting notifications on first open?!? Imagine for a second I send an email quote to a customer. They open my email (BAM! I get first open notification). Great! Here's where I'm confused. Imagine now this same customer opens my email quote 2-3 months. Should I not be getting a notification that my customer has opened this original email a second/third/forth time etc.... Getting notification of a quote I sent months ago will make me instantly call them! Here's a screen capture of the type of message one gets from a competing service. Love for everyone to up vote this feature! Thank you for your time and consideration!!! @stojkovic_alex

Closed

Dec 1, 2021

Hi Alex, thank you for your comment. Indeed, as others already commented, we do have notifications for tracking after the first opening. This is available on the Professional+ and Business plan. For users on the Essential and Professional pan, we offer the tracking feature with the first open time. I will close this feature request here as we already have this feature.

Dec 22, 2020

I couldn't agree with this more. The only reason I use mailbutler is for read receipts, and found newton and superhuman did a superb job at this. Especially when you send an email to multiple people, it's important to know who has opened the email. The price difference to go up is way too big just for this one feature. I might as well go back to superhuman at that price.

Dec 21, 2020

I have "Professional", and do have open tracking but, like with Alex, it's only the FIRST open.. And the "business" plan is way too pricey for me. Ever look into Spark or Polymail apps?

Dec 21, 2020

Yes, this is one of the many effects stemming from the removal of all Free Monthly actions back in October. You CAN have followup tracking IF you upgrade to a Business Account.