Jun 12
Do NOT update tracking when opening sent mail from different device
Tracking updates when the sent email is opened on a different device (ie. a phone) by the sender and not by the recipient. This is confusing and feels counterintuitive to me as tracking should only update when the email is opened by the recipient.
Please correct this at least make it optional in Settings. Thank you.
Closed
Hello Andras, Thank you for your valuable feedback. Unfortunately, there are some technical contraints that prevents us from doing this completely. We do however already have quite a few self-tracking measures in place: https://help.mailbutler.io/help/what-is-self-tracking-and-ho…. Another option could be to blacklist the IP address: https://help.mailbutler.io/help/how-to-exclude-ip-addresses-…. Should you have any further questions regarding this topic, please reach out to our support team at support@mailbutler.io. Have a nice day!